Privacy Policy

1. Introduction

Retrack Automation (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect and use information when you visit our website or contact us for business enquiries, product details, or support.

2. Information We Collect

We collect only the information you voluntarily provide:

• Name
• Company name
• Phone number
• Email address
• Enquiry or support message

This information is used only for communication, demos, and genuine product enquiries.

3. Automatically Collected Information

When you use our website, basic technical information such as IP address, device type, and pages visited may be logged automatically. This is standard practice and is used only to maintain site security and performance.

4. How We Use Your Information

We use your information for:

• Responding to enquiries and support requests
• Providing product or solution-related information
• Improving how we communicate with our customers
• Maintaining internal business records
• Used for Product Promotion and monitoring Campaigns

5. Sharing of Information

We do not sell, rent, or trade your personal information. Your information is shared only when:

• Required to respond to genuine enquiries
• Assisting with service or support (only with trusted partners)
• Complying with Indian legal requirements, if applicable

6. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. However, no method is 100% secure, but we follow industry-standard practices.

7. Data Retention

We retain your information only as long as required for enquiry support, communication, or legal compliance.

8. Your Rights

You may request access, update, or deletion of your information at any time. Contact us at support@retrackautomation.com.

9. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect information from minors.

10. Third-Party Links

Our website may link to external sites. We are not responsible for their content, practices, or policies.

11. Policy Updates

We may update this Privacy Policy occasionally. The latest version will always be available on this page.